Wayfinding through complexity
As lead designer, I helped transform a stalled concept into a scalable care program builder by aligning stakeholders around a hybrid logic model and defining the foundation of the product’s UX and system architecture.
Unblocking the Foundation
The team was stuck between competing mental models. Engineering had built a node-based logic system, while clinical program builders needed flexibility and clarity. I mapped both approaches, facilitated a hybrid model, and prototyped a scalable builder experience. This alignment unlocked clarity and accelerated development planning.
Getting everyone aligned early gave us a foundation to move faster, build smarter, and scale care programs with greater flexibility.
Building the Blueprint for Scalable Care
By translating complex logic into usable systems and shared mental models, I helped teams align on a scalable product vision creating the foundation for future design and implementation.
Unified 5 Stakeholder Groups across clinical, technical, and design disciplines around a scalable conversation model.
Mapped 2 Core Logic Systems to support flexible patient journeys and reusable program structures.
