Wayfinding Through Complexity

As lead designer, I helped transform a stalled concept into a scalable care program builder by aligning stakeholders around a hybrid logic model and defining the foundation of the product’s UX and system architecture.
0 => 1
Automated Programs
Care Program Development

Industry

Telehealth
Conversation Design

Role

Lead Product Designer

Focus

Strategy
Systems Design
UX Architecture

Impact

Org Alignment
Strategic Vision
Unblocked Roadmap

Unblocking the Foundation

The team was stuck between competing data models. Engineering had built a node-based logic system, while clinical program builders needed flexibility and clarity. I mapped both approaches, facilitated a hybrid model, and prototyped a scalable builder experience. This alignment unlocked clarity and accelerated development planning.

We shifted from misalignment to a shared product vision using hybrid logic to balance clinical nuance and technical scale.

Impact

Laying the Groundwork for Scalable Care

By translating complex logic into usable systems and shared mental models, I helped teams align on a scalable product vision—creating the foundation for future design and implementation.

✅ Resolved 3+ months of product stagnation by aligning engineering and program design teams around a shared logic model


🧠 Defined the UX and logic architecture that would power 6+ core builder features and support 20+ reusable care programs

4+

cross-functional teams aligned around a shared logic model and product vision

3+

Resolved 3+ months of stalled progress by mapping and facilitating consensus across teams